Shipping policy

Gulab Rus Sweets (Since 1993)

Effective Date: [Add Date]

At Gulab Rus Sweets, we are committed to delivering your order fresh, safe, and on time. Please review our shipping policy below.

📍 Delivery Locations

We currently deliver to the following cities:

  • Lahore

  • Islamabad (including Rawalpindi if applicable)

👉 We may expand to more cities in the future.

⏱️ Delivery Time

  • Estimated delivery time: 1–2 working days

  • Orders placed late in the day may be processed the next working day

  • Delivery times may vary due to:

    • Weather conditions

    • Traffic or courier delays

    • Public holidays

📦 Order Processing

  • All orders are freshly prepared after confirmation

  • Orders are processed within 24 hours

  • You will receive a confirmation via call, SMS, or WhatsApp

💵 Payment Method

We currently offer:

  • Cash on Delivery (COD)

👉 Payment must be made at the time of delivery.

📍 Shipping Charges

  • Shipping charges may vary based on location and order size

  • Any applicable delivery charges will be clearly mentioned at checkout

📦 Packaging & Handling

  • All products are packed in premium, hygienic, and secure packaging

  • Special care is taken to maintain freshness and quality during transit

❗ Delivery Guidelines

  • Please ensure your address and phone number are correct

  • Ensure someone is available to receive the order

  • If the customer is unavailable, delivery may be rescheduled or canceled

⚠️ Delays & Issues

While we strive for timely delivery, delays may occur due to unforeseen circumstances. In such cases:

  • Our team will inform you promptly

  • We will make every effort to deliver as soon as possible

🚫 Failed Deliveries

If delivery fails due to:

  • Incorrect address

  • Customer not responding

  • Refusal to accept order

👉 The order may be canceled, and re-delivery charges may apply.

📞 Support

If you face any issues regarding shipping or delivery, please contact our support team. We are here to assist you.